At Staunch Appliance Pro, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or use our appliance repair services.

Information We Collect:

We only collect information that you voluntarily provide to us through our website, contact forms, phone calls, emails, or other direct communication. This information may include:

• Full name
• Phone number
• Email address
• Home or service address
• Appliance details and service requests
• Any additional information you choose to provide

We do not collect or store payment card information through our website.

How We Use Your Information:

The information you provide is used to:

• Schedule and manage appliance repair appointments
• Respond to your inquiries and customer service requests
• Provide repair estimates and service updates
• Improve our services and customer experience
• Send appointment confirmations and service-related communications
• Send promotional offers, maintenance reminders, or company updates only if you have chosen to receive them

Information Sharing:

Staunch Appliance Pro does not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary to:

• Complete the appliance repair services you requested
• Work with trusted service providers who assist in operating our business
• Comply with legal obligations or protect our legal rights

All third parties are required to keep your information secure and confidential.

Your Rights and Choices:

You have the right to:

• Request a copy of the personal information we hold about you
• Correct or update inaccurate information
• Request the deletion of your personal information where applicable
• Opt out of receiving promotional emails or marketing communications at any time
• Ask questions about how your information is used

To exercise these rights, please contact us using the information provided on our website.

Data Security:

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized employees who require it to perform their job responsibilities, such as customer service, scheduling, or billing. Our systems and servers are maintained in secure environments using industry-standard security practices.

Cookies and Website Analytics:

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. You may choose to disable cookies through your browser settings, although some website features may not function properly.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy:

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy:

Staunch Appliance Pro may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

Contact Us:

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the phone number, email address, or contact form available on the Staunch Appliance Pro website.